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Cloudways web hosting reviews

Cloud-based web hosting services are now very common, but Cloudways has accomplished many interesting things with its cloud hosting, making it stand out in the evolving field. It allows you to choose from five platforms including Amazon Web Services and Google Cloud Platform, provides a wallet-friendly pay-as-you-go plan, and even allows you to sign up for a trial version without having to pull out a credit card. Because of its unreliable telephone support and lack of conveniences such as domain name registration and accompanying emails, this gloss has become a little dull. Nevertheless, this excellent cloud hosting service is worth your time.




Unlike most other web hosting services, Cloudways allows you to build a site without spending a dime. You can sign up for a 14-day trial account by creating a username and password, or log in with Github, Google, or LinkedIn credentials, which is great. After logging in, you need to choose a content management system (CMS) from a number of popular and respected sources, including Drupal, Joomla, Koken, Magento, Media Wiki, Moodle, PHP Stack, Prestashop, SugarCRM and, of course, WordPress . A lot of flexibility is demonstrated here.

This flexibility also extends to the choice of servers, as you can build a site on one of several infrastructure-as-a-service solutions including Amazon Web Services, DigitalOcean, Google Cloud Platform, Linode, Stackpath, and Vultr. You can also choose one of several server locations across the country.




Cloudways utilizes the resources of multiple cluster servers to balance the load of your website. It does not involve traditional shared, VPS and dedicated hosting plans at all. Instead, the company offers several on-demand, hourly billed cloud hosting packages that only charge you for the time you use. For example, if you cancel your plan within 10 days of a month, you only need to pay for the hosting fee for 10 days. Even if you only cancel for one week in the cycle, hosts such as the “Editor’s Choice Award” winning DreamHost and HostGator will charge you for the entire month. Cloudways also offers traditional monthly billing.

The monthly web hosting plan starts at US$10 (for 25GB of storage, 1TB of monthly data transfer, 1GB of RAM and single-core processor), and scales up to US$1,035 (for 3840GB of storage, 12TB monthly Data transfer, 192GB storage space). RAM and 32-core processor. ) The performance of high-end products surpasses many of the most powerful dedicated server plans for web hosts. In fact, Cloudways’ top specifications have more in common with the SMB-friendly Liquid Web, which allows you to equip your server with 512GB of crazy RAM. If you want to be billed by the hour, the above plan starts at a little more than $0.01, and then gradually increases to a little over $1.43.




Unfortunately, Cloudways does not provide domain registration, so you must protect the domain from NameCheap or other sellers. Another URL-related disadvantage: Cloudways’ backend design is abnormal, making it very troublesome to point the purchased URL to your hosting settings. When browsing online documents, there is not much problem connecting these points, but the process may confuse novices. Also, unless they are sluggish on Cloudways, I can definitely see that if they have to walk elsewhere to get started, then they won’t return at all.

The service’s email service is another noteworthy issue, as Cloudways’ plan comes with zero email accounts. Instead, Cloudways, together with RackSpace, wants you to pay $1 per month in email fees for each email account. Depending on your needs, this may cause high costs. Most other web hosts provide at least some level of service even with the most basic plans.

Cloudways may not have some typical web hosting elements, but building a site is a fairly simple matter. WordPress is the CMS I chose in the test. The service took only 7 minutes to create a server. I logged in with Cloudways credentials, selected a theme, adjusted the display of pages and posts, and added images. This is a trouble-free experience.

This particular WordPress style has the diversity of hosting, so your installation will accept the white glove treatment by automatically updating the CMS, performing daily automatic backups, and providing real-time site monitoring and WordPress-specific security. Cloudways also has useful one-click clones (so you can quickly create copies of apps and servers) and staging areas (so you can test website elements without placing them in the site in real time).



Cloudways’ application library has many e-commerce tools, including the popular Magento and Prestashop platforms. I used Magento to create an attractive store in just a few minutes by dragging and dropping website elements.

In terms of security, as a hosted cloud hosting platform, Cloudways engineers protect your installation from attacks by issuing regular operating system and firmware upgrades. In addition, Cloudways also offers a free Secure Sockets Layer (SSL) certificate, which should be considered essential data protection if you plan to sell the product. In addition, the recommended Rackspace email comes with Sender Policy Framework (SPF) and Domain Key Identified Mail (DKIM) authentication technology to improve security.

Website uptime is one of the most important aspects of hosting services. When your website is closed, customers or customers cannot find you or access your products or services, and they may not come back. Therefore, I am happy to report to you that Cloudways provides excellent uptime.




For this test, I used a website monitoring tool to track the uptime of the test site hosted by Cloudways. Every 15 minutes, the tool will ping my website, and if the website cannot be contacted for more than one minute, it will send me an email. I checked the data of each site for the last 30 days. In my latest test, Cloudways proved to be very stable. In fact, it did not drop once.

For more information about our testing process, please read how we test virtual hosting services.

Cloudways provides 24/7 customer service, so you can contact someone 24/7. However, if you want to talk to humans, it is still good. You must fill out the form to request a phone or Skype call. I tried to arrange a call, but the form did not accept my request. This highlights the need for people to make direct calls.

Fortunately, you can also choose to talk to a customer service representative via web chat. In this way, you can get the answer immediately. I never waited more than a few seconds before a Cloudways representative answered one of my chat questions. The team is also very knowledgeable. The members provided me with accurate information about the difference between cloud hosting and traditional hosting and the company’s payment structure.




The Cloudways refund policy is not the typical 30-day, 60-day or 90-day money-back guarantee you can find on most other web hosts. In fact, the structure is so detailed that the customer service team at Cloudways just referred me to this link. There are many things to digest.

Cloudways has a lot to like. The service has a flexible cloud hosting plan, fast setup time, first-class web-based customer support, and excellent uptime. You can rely on this company to keep your website up and running and provide services for these projects. In addition, some people don’t like the weird way of getting a customer service representative on the phone. However, if these warnings are not the ones who disrupted the transaction, please give Cloudways a chance. You may find that it provides the features you need to keep your website online.

Bottom line: Cloudways leverages the power of the cloud to provide affordable, powerful, and easy to set up web hosting. However, in our tests, getting a customer service representative over the phone proved to be challenging.

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